FAQs

Thank you for choosing KAZE. Please see below for some frequently asked questions. If you need information beyond this FAQ, feel free to contact us at info@kazeorigins.com.

Are KAZE face masks reusable?	KAZE are one-day disposables. Please keep the resealable packet each mask comes in for storage during meals.
Where can I get KAZE?	We are online only at the moment. Please refer to our shipping policy page for shipping destinations and charges.
Can I wear KAZE face masks into surgery?	KAZE respirators are not classified as surgical. However, they are certified FFP2 and KN95, which means they offer sufficient protection for daily use.
Can I trust KAZE?	As respirators, KAZE go through more rigorous testing conditions than 3-ply surgical masks. But in multiple global lab tests, KAZE respirators have consistently achieved international standards of filtering out particles (PFE) of more than 95% and bacteria (BFE) of more than 99.9%. We are officially certified KN95 and FFP2.
Ordering from our other sites.	Your browser will automatically detect your IP location and direct you to your region-specific website. Each website is made specifically for shipping from the nearest fulfillment center. If you want to view and order the latest product, please scroll to the bottom of the page and locate "Countries and Regions". Then, click "Hong Kong Store". Items on the Hong Kong Store will be in Hong Kong Dollars (HKD) and shipped from Hong Kong. The shipping cost will be calculated at checkout. The checkout price in the Hong Kong Store does not include import tax, which you will be responsible for when parcel arrives your country. Your country's customs office will contact you before delivery. Items uncollected or returned through this method will not be refunded.
What is the difference between KAZE Jr and KAZE Mini?	KAZE Mini = KAZE Jr. They are the same make, size, and construction. We’re transitioning the naming to KAZE Mini currently. KAZE Mini is recommended for kids between 2 to 12 years old, as well a adults with small faces.
What is the main difference between the different models?	We recommend adults start with our KAZE Original KN95. These are 5-ply for maximum protection. Then try the KAZE Light. These are 3-ply, which favor breathability in hot and humid regions. KAZE Mini KN95 are 5-ply, but cut a little smaller for kids under 12 year olds, and adults with small faces. Sizing wise, we recommend adults try it in this order - KAZE Original, Light, Mini. Sizing for kids, KAZE Mini, then KAZE Light.
Why “non-medical”?	Although we have done a full battery of tests and received certifications, we market KAZE as “non-medical” and print this on every box. To declare as “medical”, the masks need to be tied around the back of the head. Our product team came up with the adjustable ear loop design that gives most people a customised fit. We hope KAZE may be used by everyone rather than serving the medical community alone.